Long Beach-based field technician / technical support engineer

To strenghten our Camco Technologies Long Beach (CA) team, we are looking for a Long Beach-based field technician / technical support engineer. (50% each) You will perform installations, maintenance and service tasks of technical client installations at container terminals in the Americas and be part of a team providing remote technical customer support.

 

Your job description

Field Technician (50%)

• Perform service interventions at client sites in USA & Canada mainly and South America occasionally.
• Understand technical problems effectively through proper analysis, evaluation and diagnosis.
• Perform work orders according to the applicable standards and safety instructions.
• Prepare and submit service reports, maintenance records and installation reports.
• Build positive relationships with customers by providing outstanding and excellent services
• Adjust equipment according to requirements.
• Instal parts of industrial systems according to documentation.
• Diagnose system errors with PC
• Configure and test technical equipment.
• Identify wor, broken, or dysfunctional components for repair or replacement.

Support Engineer (50%)

• You will be part of a team providing technical customer support. The current team of 14 engineers is based in Europe (Belgium).
• You work in Long Beach together with 4 colleagues during US West Coast extended day hours (between 9 am and 9 pm) , to relieve the European team.
• You work in day-shifts, Monday through Sunday. (Rotation during weekends).
• You work in a 4-day or 5-day working week
• You follow-up on customer inquiries from terminal operators, maintenance personnel and technicians worldwide, by email and phone.
• You resolve inquiries within the agreed timings and escalate further where needed.
• You are the first point of contact for customers in case of a defect, outage or problem.
• You are a good listener who is able to identify customer needs. You feel comfortable further inquiring a customer to clearly identify the issues.
• If you cannot resolve a customer inquiry yourself, you will discuss this internally, and provide customer feedback within the agreed timings.
• You take ownership of the customer inquiry and strive to come to result-driven solutions.
• You must obtain a professional manner at all times, remain courteous and strive to deliver excellent customer services.

Your profile

• Education:
• Professional degree in Electromechanics, ICT or Electronics.
• Profound knowledge of mechanics  and electricity.
• Preferably 2 years work experience.
• Excellent knowledge of English. Other languages are an asset.
• Additional skills:
• Knowledge of networks and ICT is an asset.
• Strong administrative and communicative skills.
• You know how to prioritize, are well-organized and a good planner.
• Valid driver’s licence
• Personal skills: working in team as well as autonomously, communicative, planning and organizing, customer-oriented, managing stress, systematic and accurate, flexible, logical thinker, following work instructions, willing to learn, result-oriented

What we offer

• A challenging job in a high-tech and steadily growing company (160 employees), with opportunity to further develop your skills.
• Permanent contract with competitive salary package.
• Possibility to travel to Europe for training purposes and meeting the European team

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