Maintenance & Support

Terminal equipment runs around the clock. Camco’s maintenance and support services ensure that OCR systems, kiosks, cameras and software remain reliable throughout their lifecycle — with fast intervention when needed.

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Our maintenance & support services

  • Helpdesk – follow-the-sun support staffed by technical specialists who resolve issues in real time.
  • On-site service & maintenance – preventive and corrective interventions by certified technicians familiar with your installation.
  • Service levels – predefined support programs (Essential, Complete, Premium) aligned with operational requirements and expected response times.
  • Spare parts – regional hubs and site kits that reduce downtime and ensure rapid availability of critical components.

  • Helpdesk support

    Terminal operations run 24/7. Vessel schedules, truck arrivals and yard activities do not stop at night or on weekends. To support that reality, Camco operates a follow-the-sun helpdesk, with [...]

  • On site service & maintenance

    When an on-site service and maintenance intervention is required, speed only matters if preparation is already in place. Camco’s approach ensures that service engineers arrive with the right [...]

  • Service levels

    On site service is not an afterthought at Camco — it is defined upfront, in collaboration with your operations staff. The goal: clear expectations, predictable support and long-term continuity [...]

  • Spare parts

    To maximise uptime, terminals need fast access to the right components. Camco is rolling out a global spare parts strategy based on regional Spare Parts Hubs — each stocked with Camco-owned [...]

Keep your terminal running 24/7

Ensure your OCR, kiosks, cameras and software stay reliable with Camco’s fast, expert support.