Camco Helpdesk Support is not a call center. You speak directly with our technical specialists — ICT engineers, computer vision experts and electromechanics — who understand how OCR, cameras, PLC signals and TOS workflows interact. Our goal is not to register tickets. Our goal is to restore the operation.
How we work
- Direct contact with engineers who can analyze and resolve issues
- Support available in multiple languages (EN, FR, ES, PT, NL, …)
- Real-time remote diagnostics using live sensor and system data
- Clear communication: what happened, why, and how we resolve it
- 24/7 escalation with access to second- and third-line experts
What this means in practice
Many incidents are resolved remotely within minutes.
Because:
- We can monitor system performance continuously
- We have access to control, status and OCR data streams
- We understand both the technology and the operational workflow behind it
If an on-site intervention is needed, the decision is made immediately — not after days of back-and-forth.
Why it works
Your first point of contact is technical, not administrative.
The person who answers the call can think and act, not just route information. Communication aligns with the pace and language of the operation shift. We start by understanding the situation — not by issuing instructions.
