VBS at CSP Zeebrugge Terminal
CSP Zeebrugge is a state-of-the-art common-user terminal with 7 super post-panamax ZPMC gantry cranes. Since Camco was working on upgrading the gate automation and GOS, CSP Zeebrugge also awarded the new VBS project to Camco with the intention to speed up VBS integration allowing VBS to be ready before the planned Go Live.
VBS software development and testing.
Camco software developers designed and tested the new VBS application before implementation. After training the operators and informing all stakeholders of the VBS benefits, the VBS solutions went live.
Onboarding the truck driver community
Freighters and trucking companies were involved in the design stage. Based on their feedback additional adjustments were made to make the tool even more user-friendly.
Once the community adopted the new technology, complaints dissipated and users started to experience the benefits: a big improvement in creating appointments and faster truck turnaround times.
VBS mobile app for truck drivers
To give the drivers maximal flexibility and to further reduce the gate processing time, CSP has also integrated the Camco VBS mobile app.
The free app (Android and iOS) must be activated using a token, to be obtained at the CSP registration desk. The unique token is linked to the driver’s Mifare ID card, and connects his pre-announcement with the visit at the gate.
The VBS mobile app also enables truck drivers to check alerts, modify tasks and complete missing information from inside the cabin, offering more flexibility and efficiency.
Improved exception handling
For CSP Zeebrugge, the new VBS solution is a success as well: with the VBS, most of the pick up or drop off information is prefilled in the TOS, reducing the number of mistakes at the gate, limiting the need and time of solving issues by gate controllers and reducing customer service resources.
Stakeholder feedback: ECS Technics
ECS (part of ECS2XL) is a 45ft container intermodal logistics operator specializing in transport between the UK and Ireland and mainland Europe, stretching as far as Turkey. With 8,500 45ft high cube containers, 30,000 m2 warehouse capacity and 255,000 full container loads (FCL) per year, it is among the largest logistics operators in Belgium, located just 1 mile from the CSP Zeebrugge terminal. 25 regional truck drivers perform up to 50 hauls per day between the terminal, the ECS logistics center or its clients.
Jan Kennof, one of the routing planners, uses the VBS system on a daily basis. “The migration to the new CSP vehicle booking system went smoothly, since we were already accustomed to the previous CSP VBS system. We were kept in the loop about the go-live.
In the VBS upgrade, for every booking, the driver and license plate have to be pre-registered too, allowing us to track which driver picked or dropped a specific container. Always easy for quick checks when needed. Personally, I am convinced the VBS is a performant operational planning tool and I am pretty sure it improves overall terminal safety and security as well.”
"Personally, I am convinced the VBS is a performant operational planning tool and pretty sure it improves overall terminal safety and security as well.”
Start collecting truck visit data upfront.
With upfront truck visit data available, reduce the truck registration process and exception handling. Start improving truck turnaround and overall customer satisfaction. Contact us for more info on VBS.
